🚚 Shipping Policy | Changz Collectionz

Effective Date: 5/19/2025
Have questions? Email us anytime: info@changzcollectionz.com or contact us via WhatsApp

📦 Order Processing Times

In-Stock Items: Processed within 3–5 business days (excluding weekends & holidays) after order confirmation.
Available-to-Order Items: Shipped as soon as they arrive in stock. You’ll receive a separate email once shipped.

🔎 Please refer to our Ordering Policy for more details on available-to-order items.

💸 Shipping Rates (U.S. Domestic Only)

Flat-rate shipping based on total package weight:

Weight Rate

0–1 lb $4.99

1–3 lb $7.99

3–5 lb $10.99

5–8 lb $17.99

8–12 lb $24.99

Over 12 lb Calculated at checkout

Note: Shipping costs may fluctuate based on carrier rates.

✍️ Signature Confirmation

All orders of $150 or more will include a 5% "signature required" fee to protect your shipment and minimize delivery issues.
This rate may be adjusted without notice based on shipping provider costs.

⏳ Pre-Orders & Special Orders

Pre-orders and special orders may be subject to manufacturing or distribution delays beyond our control.

Delivery dates are estimates and may change.
You’ll be notified of the updates as we receive them.
Questions? Reach out anytime at info@changzcollectionz.com

📌 For full pre-order terms, view our Pre-Order Policy.

🃏 Trading Card Singles Handling Fee

To ensure the safe delivery of collectible cards, all orders containing single trading cards will incur a $2 handling fee per order.

This covers:

Card sleeves and top loaders
Rigid shipping mailers
Extra care and quality control during packing

💡 Fee is added at checkout automatically.

🔍 Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number.

Please allow up to 48 hours for tracking updates to appear.
If your order hasn’t arrived within 10 days of shipment, contact us with your name and order number.

📧 info@changzcollectionz.com

📦 Damaged Orders

If your order arrives damaged:

Email us within 48 hours of delivery.
Include your order number and photos of the damaged items.
We’ll evaluate the situation case-by-case and aim for a fair resolution.
Orders will include standard insurance provided by shipping carriers. For additional insurance, please communicate with us before placing your order. Additional fees may apply.
Not insuring orders may result in a loss.

🔁 Returns & Refunds

We accept returns if:

Requested within 14 days of delivery
Item is unused, unopened, and in original packaging
Receipt/proof of purchase is provided

💰 Refunds are issued minus original shipping costs.
📦 Return shipping is the buyer's responsibility unless otherwise stated.

➡️ View our full Return Policy.

⚠️ Shipping Policy Disclaimers

Shipping delays due to carrier issues or natural events are outside our control.
Please ensure your shipping address is correct when placing an order.
Orders with multiple items may ship separately based on availability.

📫 Contact Us

For questions about shipping, delivery, or product availability, we're here to help!

Email: info@changzcollectionz.com
Customer Support Hours: Monday–Friday | 9 AM–5 PM EST