SHIPPING POLICY

Shipping policy

All orders, of “in stock” items, are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. For items that are available to order, they will be shipped as soon as they are in stock (roughly the end of the month that the order was placed, excluding special or pre-orders) You will receive another notification when your order has shipped. For more information on items that are available to order, please refer to our ordering policy

Domestic Shipping Rates and Estimates

For simple flat rate shipping, based on weight:

0-1lb $4.99

1-3lb $7.99

3-5lb $10.99

5-8lb $17.99

8-12lb $24.99

*For weights above 12lb we will process the amount accordingly.

Pre-Orders/Special-Orders: Pre-orders/special-orders have estimated dates and may have delays beyond our control. We will update the statuses of these orders as we become notified of the changes. Please feel free to reach out to us regarding an order, but also realize these orders may take longer than others on a case-by-case basis.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@changzcollectionz.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@changzcollectionz.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@changzcollectionz.com.